Incident Management

incident managementIncident management within the workplace is a necessity. It is a term that describes the activities of an organization to identify, analyse and correct hazards to prevent future reoccurrence. The first goal of the incident management process is to restore normal working service as quickly as possible and then to analyse what could have caused the incident to prevent this from happening again.

There are hundreds of incidents that can happen within the workplace that is why it is so important for every business to take precautions and have a procedure in place for when these do occur, even the best-prepared company can still fall victim to incidents within the workplace. Employer’s liability insurance must be taken out and all incidents must be recorded accurately.

Incidents must then be liaised to all individual members of staff and done so within a short timescale. A quick and easy way to do this is by sending a corporate email to all members of staff or by holding a corporate meeting. However, if you have members of staff offsite or within different offices at one time new technology can send notifications to a mobile device via an incident management application. Whichever form of communication a company chooses it must be done so promptly to ensure all members of staff are aware of the incident. Failure to communicate could result in the incident re-occurring and could be deemed as bad management, which is something an organization will always try to avoid.

communication, incident management